Case Study
Autocristalli: Digitizing Warranty Card & Assistance Management Ecosystem
Autocristalli operates in the automotive services ecosystem, offering warranty cards for glass repair, roadside assistance, and mechanical breakdown coverage. The business model involves multiple stakeholders including direct customers, dealers, and enterprise fleet clients.
The company required a centralized platform to manage card sales, activations, contracts, claims, and reporting while integrating with legacy systems and external platforms.
Promatics partnered with Autocristalli to build a scalable, data-driven platform that streamlines the entire lifecycle of warranty cards — from contract creation to activation, service usage, and reporting.
The Challenge
Autocristalli aimed to modernize its operations but faced several challenges:
- Fragmented systems for card sales, activations, and reporting
- Complex multi-role ecosystem (dealers, direct customers, enterprise clients)
- Manual handling of contracts, price lists, and renewals
- Lack of visibility into claims, interventions, and card usage
- Dependency on legacy systems for invoicing and operations
- Need for seamless integration with external platforms (SOS24, Riparabrezza)
- Difficulty in managing large fleet-based activations
Promatics was tasked with designing a platform capable of handling high-volume transactional data, multi-level workflows, and real-time integrations.
- Centralized platform for card sales, activation, and monitoring
- Ability for dealers and customers to manage their own data
- Efficient contract and pricing management
- Automation of card activation and lifecycle management
- Integration with legacy and third-party systems
- Advanced reporting and analytics
- Fleet-based activation and bulk operations
- Claims and intervention tracking
- Renewal and expiration tracking
- Secure and scalable architecture
Client’s Expectations
- Developed a unified Warranty Card Management Platform
- Implemented multi-role system with dealer & self-managed customer access
- Built dynamic contract & price list management system
- Delivered automated card activation engine (Fleet & Single cards)
- Enabled XML-based integrations with legacy platform, SOS24 & Riparabrezza
- Created reporting dashboards with export (PDF/Excel/CSV)
- Developed Fleet Book (Libro Matricola) system with bulk processing
- Integrated service request & intervention tracking module
- Implemented automated expiration & renewal management system
- Delivered enterprise-grade, scalable, role-based platform
Promatics’ Deliverables
Prominent Features
Autocristalli platform is a comprehensive ecosystem that enables seamless management of warranty cards, contracts, and service operations across multiple stakeholders.
Warranty Card Management System
The platform allows creation and management of multiple card types including Glass Repair, Roadside Assistance, Mechanical Breakdown, and Combo cards, with configurable attributes such as validity, services, and coverage.
Fleet Book (Libro Matricola) System
A powerful module enabling bulk activation of cards for fleet customers. Users can upload multiple license plates, apply pricing rules, and manage large-scale activations efficiently.
Dynamic Contract & Pricing Engine
Supports multiple contract types (Direct Sales, Brokerage, Self-managed) with dedicated price lists and automated pricing application during card activation.
Multi-Role User Management
Role-based access for Autocristalli admins, dealers, self-managed customers, and internal users, ensuring controlled and secure system usage.
Card Activation & Lifecycle Automation
Automates the entire process of card activation, quotation, confirmation, certificate generation, and communication with stakeholders.
Service Request & Intervention Routing
Enables users to raise service requests linked to activated cards, which are routed to external systems (Riparabrezza) for execution and tracking.
Claims & Intervention Tracking
Tracks all interventions performed under each card, updates remaining coverage, and provides detailed reporting.
Legacy & Third-Party Integration
Seamless integration with:
- SOS24 platform for roadside assistance tracking
- Riparabrezza system for windshield repair workflows
- Legacy systems via XML data exchange
Expiration & Renewal Management
Automated tracking of expiring contracts and fleet books with proactive renewal workflows.
Advanced Reporting & Analytics
Comprehensive reporting system for:
- Sales data
- Claim rates
- Card usage
- Financial summaries
- Insurance reporting (Lloyds)
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Outcome
Promatics successfully delivered a robust, scalable digital platform that transformed Autocristalli’s operations.
The platform:
- Centralized all card and contract management processes
- Enabled self-service capabilities for dealers and enterprise customers
- Reduced dependency on manual workflows and legacy systems
- Improved visibility into claims, interventions, and financial data
- Streamlined large-scale fleet operations
Autocristalli now operates with a fully digitized ecosystem capable of handling complex workflows and high transaction volumes.
- Operational Efficiency
- Scalability
- Data Visibility
- Integration Efficiency
- Revenue Management
- Customer Empowerment
- Error Reduction
- Compliance & Reporting
- Lifecycle Management
- System Modernization
Key Achievements
- Automated card lifecycle reduced manual processing time significantly
- Platform supports bulk fleet activations and large enterprise clients
- Real-time insights into sales, claims, and interventions
- Seamless communication between new platform and legacy systems
- Improved accuracy in pricing, billing, and commission tracking
- Dealers and clients can independently manage operations
- Automated workflows minimized human errors
- Simplified reporting for insurance and financial tracking
- Automated renewals and expiration tracking improved retention
- Transition from legacy systems to a modern digital platform
Impact
Software &
Technologies Used
Languages we have used to create app user friendly across multiple devices without compromising the speed.
React.js
The backbone of the web, shaping digital landscapes with structure and semantics
Node.js
Crafting visual magic, shaping digital beauty effortlessly
MongoDB
Crafting visual magic, shaping digital beauty effortlessly
PostgreSQL
Powering data integrity, scaling performance effortlessly
XML APIs
Enabling structured data exchange, integrating systems seamlessly with flexible and scalable communication
Data Bridge
Connecting data sources seamlessly, enabling smooth transfer and unified system communication
AWS
Building resilient cloud architectures for the digital world
JWT
securing identities, enabling trust and seamless communication across systems.
Riparabrezza
Providing expert windshield solutions, ensuring clarity, safety, and durable vehicle glass repair
Testimonials
Promatics delivered a highly efficient and scalable platform that has transformed the way we manage warranty cards, contracts, and service operations. Their deep understanding of our business requirements and ability to integrate complex workflows into a unified system has significantly improved our operational efficiency and data visibility.
Francesca Cosenza
AutocristalliSchedule a free expert session
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