Case StudyLive Operations Platform

SOS Europa
Transforming Roadside Assistance Operations Platform

SOS Europa is a leading roadside assistance service provider operating across Europe, managing vehicle breakdowns, emergency services, and supplier coordination at scale. The company required a digital transformation to streamline its operations, improve supplier coordination, and enable data-driven decision-making.

Promatics partnered with SOS Europa to design and develop a centralized, intelligent operations platform that digitizes the entire assistance lifecycle from request creation to supplier execution and performance analytics.

IndustryRoadside Assistance & Mobility Services

ClientSOS 24 Europa

ServicesWeb App Design & Development

Centralized Network

Supplier CoordinationPerformance Analytics

SOS 24EuropaOperations Hub

Dispatch

Suppliers

Analytics

Tracking

Mobility

THE CHALLENGE

SOS EUROPA

SOS Europa aimed to transform its traditional operations into a modern, scalable, and data-driven system.However, several challenges existed:

Disconnected systems for assistance tracking and supplier management

Lack of real-time visibility into ongoing operations

Inefficient handling of unfulfilled (rejected) services

Manual workflows leading to delays and errors

Limited analytics and reporting capabilities

No centralized control over users, permissions, and activities

To overcome these challenges, SOS Europa partnered with Promatics to build a robust, scalable, and user-friendly web platform capable of handling high operational complexity.

CLIENT’S EXPECTATIONS

Centralized assistance management system

Efficient supplier allocation & tracking

Ability to analyze unprovided (rejected) services

Role-based access control for different users

Scalable and user-friendly platform

Data-driven decision-making capabilities

Transparency in operations and user actions

Advanced filtering and reporting capabilities

Better financial visibility (revenue & payments)

PROMATICS DELIVERABLES

Developed a unified Assistance Management Platform to handle end-to-end service lifecycle

Built real-time dashboards with live tracking of assistance status and activities

Implemented advanced Supplier Management system with GPS tracking and service mapping

Delivered “Mancati Servizi” analytics module with root cause identification

Developed RBAC system with granular permissions and multi-role support

Designed a responsive, scalable web application with intuitive UI/UX

Integrated analytics dashboards with KPIs, trends, and performance insights

Implemented audit logs and activity tracking system

Enabled multi-level filters (date, supplier, type, status) and reporting tools

Built financial insights dashboard for revenue and supplier payment tracking

Prominent Features

A comprehensive operations management system built for scalability and real-time coordination.

Centralized Assistance Management

The platform enables operators to create, assign, and monitor assistance cases in real-time. It ensures smooth execution of operations with structured workflows and status tracking.

Advanced Supplier Management

Promatics developed a detailed supplier registry with capabilities such as GPS location tracking, service tagging, priority settings, and availability management. This ensures optimal supplier allocation.

Unprovided Services Analytics

A powerful analytics module that tracks unfulfilled services, identifies root causes (e.g., unavailable supplier, no response), and helps improve operational efficiency.

Real-time Analytics Dashboard

Interactive dashboards provide key insights such as total assistance, ongoing services, rejected services, revenue, and supplier payments — enabling faster and smarter decision-making.

Role-Based Access Control (RBAC)

The platform includes a robust user management system with granular permission control, ensuring secure access across different roles such as admin, operator, and finance users.

Audit Logs & Activity Tracking

Every user action is recorded, enabling complete transparency, compliance, and traceability within the system.

Advanced Filtering & Search

Operators can filter data based on supplier, service type, date range, and status — improving operational efficiency and reporting accuracy.

Financial Insights & Reporting

The platform provides visibility into revenue, supplier payments, and financial performance, helping stakeholders make informed decisions.

Outcome

Promatics successfully delivered a high-performance, scalable digital platform that transformed SOS Europa’s operations.

The platform:

✔

Digitized the complete assistance lifecycle

✔

Improved real-time operational visibility

✔

Reduced inefficiencies in supplier management

✔

Enabled data-driven decision-making

✔

Enhanced transparency and accountability

SOS Europa now operates with a centralized, intelligent system that supports scalability and long-term growth.

Key Achievements & Impact

Operational Efficiency Improvement
End-to-end automation of procurement cycle.
Data-Driven Decision Making
Advanced analytics enabled better insights into service performance and failure patterns.
Reduction in Unprovided Services
Identification of root causes helped minimize service failures.
Enhanced Supplier Utilization
Optimized supplier allocation based on availability and performance data.
Improved Transparency
Full visibility across operations, users, and activities through dashboards and logs.
Enterprise-Grade Security & Control
Implementation of RBAC ensured secure and controlled system access.

Software &
Technologies Used

Hire Us

React.js

The backbone of the web, shaping digital landscapes with structure and semantics

Tailwind

The utility-first framework, crafting modern interfaces with speed and precision

Redux Toolkit

Simplifying state management, enhancing application logic with clarity and speed

Node.js

The backbone of the web, shaping digital landscapes with structure and semantics

RESTful APIs

Connecting systems through standardized endpoints and scalable communication

PostgreSQL

Powering data integrity, scaling performance effortlessly

Redis

A lightning-fast store, powering real-time data with in-memory speed

AWS

Building resilient cloud architectures for the digital world

JWT

Securing access with stateless tokens and seamless authentication.

OAuth 2.0

Enabling secure authorization, scaling access effortlessly

Google Maps API

Powering location insights, enabling seamless map integrations

Google Analytics

Tracking insights, measuring performance, optimizing digital growth effortlessly.

AWS S3

Allow us to efficiently manage your cloud storage

Elasticsearch

Cloud-based distributed search and analytics engine designed for fast data indexing and real-time querying.

Firebase Cloud Messaging

Streamlining web development with elegant design and responsive layouts

SendGrid

Empowering flexible and scalable database solutions with document-oriented storage

API Gateway

Safeguarding API connections with end-to-end encryption

CloudFront

CDN for fast video and asset delivery

OpenAPI

Standardizing APIs, simplifying seamless system integrations

CloudWatch

It is a monitoring service used for tracking metrics, logs, and system performance in cloud environments.

Docker

Packaging applications seamlessly, ensuring deployment consistency effortlessly

Bitbucket Pipelines

It is a continuous integration tool used for building, testing, and deploying code efficiently from Bitbucket.

GDPR Compliance

Ensuring data privacy, protecting user information securely

Data Encryption

Protecting information, ensuring secure data transmission and storage

Lazy Loading

Deferring resource loading, enhancing speed and user experience

Testimonials

Promatics has played a crucial role in transforming our operations with a powerful and scalable platform. Their understanding of our business processes and ability to translate them into an efficient system has significantly improved our operational efficiency and visibility. The platform has enabled us to make better decisions and deliver improved services.